Privacy Policy — Junk Car Removals (Brisbane)
Last updated: 11 October 2025
Junk Car Removals is a local Brisbane business that helps people sell their vehicles quickly and responsibly — including same-day quotes and pickups for cash for cars Brisbane deals. This Privacy Policy explains how we handle your personal information when you contact us, request a quote, book a pickup, sell a vehicle to us, or visit our website (junkcarremovals.com.au).
We are committed to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Policy sets out the kinds of personal information we collect, why we collect it, how we use and disclose it, and the choices you have. (OAIC)
1) What this Policy covers
This Policy applies to our website, phone/SMS/email communications, social profiles, and in-person services across Brisbane, Logan, Ipswich, Caboolture and the Gold Coast. It covers information we collect from vehicle owners, authorised representatives, towing partners and suppliers.
2) The personal information we collect
Depending on how you interact with us, we may collect:
Contact & identity: full name, phone, email, postal address, and proof of identity (e.g., driver licence or photo ID) where required by Queensland law and to prevent fraud. (Queensland Government)
Vehicle details: make, model, year, VIN/Chassis number, registration plates, condition, photos, and location.
Ownership & compliance: evidence you’re authorised to sell (e.g., registration details, transfer or disposal forms), PPSR search reference or similar checks we conduct to reduce theft/fraud risk. (Personal Property Securities Register)
Payment details: bank account or cheque details and amounts paid (note: in some circumstances, Queensland scrap-metal rules require non-cash payments and record-keeping). (A1 Metal Recycle)
Service logistics: pickup addresses, preferred times, tow access notes, and communications with our team (calls, SMS, emails).
Website & analytics: device/usage data, cookies and similar technologies used to improve our site and advertising. We use these in line with Australian privacy guidance. (OAIC)
Where lawful and practicable, you can interact with us anonymously or under a pseudonym (for example, when browsing our website), but we typically need verified details to provide quotes, book a pickup, and complete a purchase. (APP 2). (OAIC)
3) How we collect your information
We collect information directly from you when you submit a quote form, call or message us, email photos, or hand documents to our driver. We may also collect information from:
Public and third-party sources (e.g., PPSR lookups), to verify that a vehicle is not stolen/written-off and to confirm encumbrance status. (Personal Property Securities Register)
Service providers that support pickups, payments, website hosting, analytics and customer communications.
If you provide personal information about someone else (e.g., you’re an authorised representative), you confirm you have their permission to do so.
4) Why we collect and use personal information
We handle your information to:
Provide quotes, schedule pickups, and purchase vehicles.
Verify identity/ownership, deter fraud and meet Queensland record-keeping expectations in the scrap and recycling industry. (A1 Metal Recycle)
Conduct PPSR and similar checks relating to vehicle status. (Personal Property Securities Register)
Make and reconcile payments and manage tax and accounting obligations.
Operate and improve our website, customer service, and marketing (including remarketing) in compliance with the APPs. (OAIC)
Respond to enquiries, feedback and complaints.
5) Our legal basis and APP alignment
We collect, use and disclose personal information in line with the Australian Privacy Principles, including APP 1 (open and transparent management), APP 3 (collection), APP 5 (notifications), APP 6 (use and disclosure), APP 11 (security), APP 12/13 (access and correction), and APP 8 (cross-border disclosures). (OAIC)
6) Disclosing your information
We may disclose personal information to:
Towing/logistics partners to coordinate pickups.
Payment and banking providers to process transactions.
IT/hosting and analytics providers that help run our website and systems.
Regulatory bodies or law enforcement where required or authorised by law (for example, to assist with stolen-vehicle investigations or to comply with record-keeping obligations). (A1 Metal Recycle)
Recyclers and automotive dismantlers as part of the sale or transfer process.
If we are likely to disclose personal information to service providers located outside Australia (for example, cloud or analytics providers), we will take reasonable steps to ensure those recipients handle your information in a manner consistent with the APPs (APP 8). We will also tell you, on request, which countries those providers are in. (OAIC)
We never sell your personal information.
7) Cookies, analytics and online advertising
Our website may use cookies and similar technologies to remember preferences, measure site performance, and support advertising (including remarketing). You can control many cookies via your browser settings; blocking some cookies may affect site functionality. Our use of analytics and advertising tools is intended to comply with Australian privacy requirements and APP guidance. (OAIC)
8) Payment records and Queensland requirements
When we purchase a vehicle, Queensland scrap-metal rules can require verified ID, detailed transaction records, and in some contexts non-cash payment methods (e.g., bank transfer or cheque). Where such rules apply to the transaction, we comply with them and keep the required records for the required period. We’ll let you know what’s needed during the booking. (A1 Metal Recycle)
9) Data security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure, including:
access controls and staff training
encrypted devices and secure networks
limited retention and secure destruction/de-identification.
No method is completely secure; if a data incident occurs that is likely to cause serious harm, we will assess and, where required, notify you and the OAIC under applicable laws.
10) Data retention
We keep personal information only for as long as needed for the purpose collected (e.g., to finalise a purchase, satisfy legal, tax and record-keeping requirements) and then take steps to delete or de-identify it, unless a longer period is required or permitted by law (for example, for Queensland transaction records in the scrap/recycling context). (A1 Metal Recycle)
11) Accessing or correcting your information
You can request access to, or correction of, your personal information by contacting us (see Section 14). We’ll respond within a reasonable time. For security, we may ask you to verify your identity. If we refuse access or correction as permitted by law, we’ll explain why and how to complain. (APP 12/13). (OAIC)
12) Your choices
You may opt out of marketing communications at any time using the unsubscribe link or by contacting us.
You can manage cookies via your browser.
You can choose not to provide certain details; however, this may limit our ability to quote, verify ownership, pay you, or complete a pickup.
13) Complaints
If you have a privacy concern, please contact us first (Section 14). We’ll investigate and respond promptly.
If you’re not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). OAIC enquiries line: 1300 363 992 (Mon–Thu 10:00–16:00 AEST/AEDT). You can also lodge a privacy complaint online via the OAIC website. (OAIC)
(For Queensland public sector privacy matters, individuals may contact the Queensland Office of the Information Commissioner; however, Junk Car Removals is a private business regulated under the federal Privacy Act and APPs.) (oic.qld.gov.au)
14) How to contact us
Junk Car Removals (Brisbane)
Website: junkcarremovals.com.au
Email: admin@junkcarremovals.com.au
Phone: 0483 333 444
(If you are an authorised representative making a request on someone’s behalf, please include written authority.)
15) Changes to this Policy
We may update this Policy to reflect changes to our services, technology, or legal requirements. The “Last updated” date shows the latest revision. Significant changes will be highlighted on this page, and we may also notify you by email or during your next booking.