Here’s a clear, Brisbane-specific Refund or Returns Policy tailored to how your service actually works (instant quotes, on-site pickup, cash on the spot, and immediate recycling). I’ve also written it to sit comfortably alongside Australian Consumer Law guidance while keeping it practical for vehicle buy-ins.

Refund or Returns Policy — Junk Car Removals (Brisbane)

Name: Junk Car Removals
Address: 7 Faculty Cct, Meadowbrook QLD 4131, Brisbane, 07, 4131, +61
Telephone: 0483 333 444
Price range: quote

Last updated: 12 October 2025

Junk Car Removals is a local Brisbane team that helps people sell their unwanted vehicles fast — including same-day pickups and cash for cars Brisbane deals. This page explains what “refunds” and “returns” mean in the context of us buying your vehicle.

1) Why “refunds/returns” usually don’t apply here

Typical refund/return rights in Australia are designed for consumers who bought goods or services and later seek a remedy (refund, repair, replacement) when something isn’t right. That framework doesn’t fit our transactions because you are the seller and we are the buyer of your vehicle. In other words, it’s a transfer of ownership to us — not a retail sale to you — so the usual “store refund” concepts don’t apply to completed vehicle buy-ins. (ACCC)

(If you’re looking for information about rego refunds from the transport authority after you cancel registration, that’s a separate government process and not a refund from us.) (1800salvage.com.au)

2) Our payment method and when the sale is final

Payment method: We pay cash on pickup as agreed during booking.
Finality: Once payment is made, the paperwork is signed, and the vehicle is loaded, the sale is final. From that point the vehicle immediately enters our dismantling/recycling workflow and cannot be returned.
Title & possession: Title transfers to us at completion of payment and paperwork; physical possession occurs on loading. Vehicles typically move straight to secure holding, parts assessment, or recycling the same day.

3) Before we arrive — accuracy prevents issues

To keep everything smooth and final on the day, please ensure that the information you gave us (make, model, year, condition, missing parts, flood/hail history, encumbrance/finance, keys, access) is accurate. If the actual condition is materially different at pickup, we’ll explain the difference and either re-confirm a revised offer on the spot or pause the purchase if you prefer not to proceed.

4) After pickup — what we will (and won’t) do

Administrative corrections: If there’s a clear admin error — for example, a counting/typing mistake on the agreed amount or a duplicate cash payment — we’ll fix it promptly with evidence (receipt/photos/driver run sheet).
No “change-of-mind” returns: Because you sold the vehicle to us and it is immediately processed for recycling or parts assessment, we cannot return the vehicle for a change of mind. (Change-of-mind policies in retail are about buyers returning goods to a store, which isn’t this situation.) (consumer.vic.gov.au)

5) If you believe something went wrong

your full name and mobile number,
pickup address/date/time,
vehicle details (make/model/reg/last 6 of VIN), and
a short note describing the issue.

We’ll investigate quickly and provide an outcome. If any documentation is needed (e.g., a written statement that the sale was cancelled on site and no cash was paid), we’ll supply it.

6) Proofs and receipts

Our driver provides a simple purchase receipt showing: seller details, vehicle details, date/time, and the cash amount paid. Keep this for your records (and for any separate rego matters with the transport authority, if applicable). (1800salvage.com.au)

7) Safety and compliance

For everyone’s protection we may record basic transaction details and ID checks consistent with industry practice for second-hand goods and recycling businesses in Queensland. This is about accurate record-keeping and deterring theft/fraud, not about offering retail “returns.” (documents.parliament.qld.gov.au)

8) Questions we often hear (quick answers)

“Can I get my car back tomorrow if I change my mind?”
No. Once paid and collected, vehicles move into dismantling/recycling streams and can’t be returned.
“I found the spare key after pickup — what now?”
No problem. Message us and we’ll arrange a safe drop-off if the vehicle hasn’t been processed yet. (This doesn’t reverse the sale; it just reunites accessories.)
“I’m cancelling my rego — do you refund that?”
No. Rego refunds are handled by the relevant transport authority, not by us.